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Privacy Policy

Last Updated: May 28, 2025

Zeptum (“Zeptum,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications, websites, and any other services we offer (collectively, the “Service”).

Important: By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy and our Terms of Service.

1. Information We Collect

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”).

1.1. Information You Provide Directly

Account Registration

When you create a Zeptum account, we collect information such as your first name, date of birth, email address, and phone number. You may also be required to provide a profile photo.

Profile Information

You may choose to provide additional information for your profile, such as gender, a biography (up to 150 characters), and additional photos (up to 6).

User Content

We collect the content you create and share on the Service, such as Momentum posts (photos, videos, status updates), messages exchanged with other users, and any other information you voluntarily provide.

Verification Information

  • Phone Verification: We collect your phone number for verification purposes.
  • Face Verification (Optional): If you choose to use our optional face verification feature, we will collect facial geometry data to help verify your identity. We will obtain your explicit consent before collecting this information.
  • Venue Check-In Information: When you use the Checkpoint system to verify your presence at a venue, we collect information confirming your check-in, the venue, and the time of verification.

1.2. Information Collected Automatically

Location Information

With your permission, we collect precise real-time location information from your mobile device to provide and improve our location-based features, such as the Heat Map, venue check-ins, and connecting you with users at the same venue.

Usage Information

We automatically collect information about your interactions with the Service, such as the features you use, the content you view, your interactions with other users, pages visited, time spent on the Service, and frequency of use.

Device Information

We collect information about the device you use to access the Service, including hardware model, operating system and version, unique device identifiers, IP address, browser type, language, and mobile network information.

1.3. Information from Third Parties

  • Third-Party Sign-In: If you choose to register using a third-party service (e.g., Apple, Google, Instagram), we will receive certain information about you from that service.
  • Other Users: We may receive information about you from other users, such as when they interact with you through the Service.
  • Venues: We may receive information from participating venues related to your check-ins or interactions within those venues.

2. How We Use Your Information

2.1. To Provide and Maintain the Service

  • Create and manage your account
  • Authenticate your identity and verify your presence at venues
  • Enable you to create and share User Content, including Momentum posts
  • Facilitate interactions with other users, including through the Rose System and messaging features
  • Display your profile information to other users based on your settings and interactions
  • Provide location-based services, such as the Heat Map and proximity-based connections
  • Process your transactions for Paid Services
  • Provide customer support and respond to your inquiries

2.2. To Improve and Personalize the Service

  • Understand how users access and use the Service to improve its functionality
  • Personalize your experience, such as by suggesting relevant venues, events, or users
  • Develop new features and services
  • Conduct research and analysis to better understand our user base and market trends

2.3. For Safety, Security, and Compliance

  • Monitor and enforce compliance with our Terms of Service and other policies
  • Detect, prevent, and address fraud, unauthorized access, security issues, and other harmful activity
  • Protect the rights, property, or safety of Zeptum, our users, or others
  • Comply with legal obligations, respond to legal requests, and protect our legal rights

3. How We Share Your Information

3.1. With Other Users

  • Your profile information will be visible to other users as configured by your privacy settings
  • Your User Content, such as Momentum posts, will be shared according to the visibility settings you choose
  • Information about your interactions may be visible to the relevant users
  • Your presence at a venue (if checked-in) may be indicated to other users at the same venue

3.2. With Venues

We may share aggregated or anonymized data with participating venues regarding activity levels, occupancy, and demographic trends. We will not share your specific personal information with venues without your consent.

3.3. With Service Providers

We share personal information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as hosting, data storage, analytics, payment processing, customer support, content moderation, marketing, and technical infrastructure.

3.4. For Legal Reasons and Protection

We may disclose your information if we believe it's necessary to comply with applicable laws, enforce our Terms of Service, detect fraud, or protect the rights and safety of Zeptum, our users, or the public.

4. Data Retention

We retain your personal information for as long as necessary to provide the Service to you, to fulfill the purposes described in this Privacy Policy, to comply with our legal obligations, or as otherwise permitted or required by applicable law.

Account Deletion

If you request to delete your account, we will initiate the deletion process. Your account will be deactivated immediately, and we will delete your personal information from our active systems within ninety (90) days from the date of your request, unless retention is required for legal or regulatory reasons.

  • Momentum Posts: Designed to be ephemeral and typically expire after their designated time period
  • Chat Expiry: Chat sessions initiated through the Rose system may expire after a certain period
  • De-identified Data: We may retain de-identified or aggregated data indefinitely

5. Your Rights and Choices (Including GDPR)

If you are located in the European Economic Area (EEA), Switzerland, or the United Kingdom (UK), you have certain data protection rights under the General Data Protection Regulation (GDPR) or applicable local laws.

Right of Access

Request access to the personal information we hold about you

Right to Rectification

Request correction of inaccurate or incomplete personal information

Right to Erasure

Request deletion of your personal information under certain conditions

Right to Data Portability

Receive your personal information in a machine-readable format

To exercise any of these rights, please contact us using the contact details provided in Section 12. We will respond to your request in accordance with applicable data protection laws.

6. Your Choices

  • Account Information: You can review and update your account information at any time through your account settings
  • Location Information: You can control or disable location collection through your device settings
  • Notifications: You can manage your push notification preferences within the Service settings
  • Promotional Communications: You can opt-out of promotional emails by following unsubscribe instructions
  • Cookies: You can set your browser to remove or reject browser cookies

7. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, and secure development practices.

Important: Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information. You are also responsible for helping to protect the security of your information.

8. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than your own, including the United States, where our servers may be located. If we transfer your personal information from the EEA, Switzerland, or the UK to other countries, we will rely on appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

9. Children's Privacy

Age Restriction: The Service is not intended for or directed at individuals under the age of 18 (or the relevant age of majority). We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information immediately.

For more information about our standards and procedures regarding child safety and child sexual abuse and exploitation (CSAE), please see our Child Safety Standards page.

10. Third-Party Links and Services

The Service may contain links to third-party websites, services, or applications that are not operated or controlled by Zeptum. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services before providing any information to or through them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. If we make material changes, we will notify you by email, by posting a notice on the Service, or as otherwise required by applicable law, prior to the change becoming effective.

12. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy, our privacy practices, or if you wish to exercise your data protection rights, please contact us at:

Zeptum Privacy Officer - [email protected]